“On a typical day, the Ministry of Housing receives about 50 maintenance requests from citizens across Bahrain’s governorates through various traditional channels,” said Dr. Dafer Al Jalahmah, Under-Secretary of the Ministry of Housing. “Hence, I encourage all citizens to use this new service and others available to them on the eGovernment National Portal (www.bahrain.bh) because it helps us to expedite processing procedures and deliver our services quickly and efficiently.”
The Unit Maintenance Request eService gives citizens a new and convenient channel for around-the-clock access to the Ministry’s services and offers a number of convenient features and benefits. For example, upon filing their requests, users of the eService will automatically receive an immediate e-mail confirmation with a tracking number to follow up on their requests.
“The system also notifies us immediately of any maintenance requests, and simultaneously notifies and deploys the Ministry’s maintenance teams by SMS. Other eServices which will benefit citizens and residents and improve our service delivery are in various stages of execution and will be rolled out over the remainder of the year,” Dr. Al Jalahma added.
The eGovernment National Portal and its wide range of convenient eServices is an example of the modern communication channels which are steadily replacing traditional ones and becoming the service provider of choice for the public. Moreover, they are more environmentally friendly, economical and bring tremendous value to all involved.
The eGA National Portal (www.bahrain.bh) currently hosts 72 of the 200 eServices planned for offer through the four channels (National Portal, National Call Center, Common Service Centers, and Mobile Phone Portal) identified in the eGA’s strategic plan.
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Quelle/Source: Al Bawaba, 25.02.2009
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