The kingdom's eGovernment Authority has announced the initiative, and an initial contract has been awarded to design and build the centre to Bahrain-based strategic consultants BDO Jawad Habib.
Mohammed Al Qaed, CEO of eGovernment Authority said: “The development of a national contact centre is a revolutionary step towards improving communication within Bahrain.”
eGovernment Authority’s vision is to create a modern, world class centre which besides providing customer access to the government services, will also help diversify the kingdom’s economy making it more service oriented.
The contact centre will create more than 200 jobs for young Bahrainis, especially women, who will be trained both in English and Arabic
The 24/7 contact centre once fully operational, will provide a vast range of services for all government departments including information on locations of various offices, documentation requirements, government procedures, laws and visa regulations.
The announcement of this strategic deal comes soon after the launch of a new web portal name – www.bahrain.bh – designed to make it easier than ever for everyone living and working in Bahrain to access e-services.
The e-portal offers a total of 65 Government e-services, with additional 25 services due to be launched by the end of 2008.
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Autor(en)/Author(s): Andy Sambidge
Quelle/Source: ITP.net, 21.11.2008
