A consolation however is its observation that India is not unqiue in this position. It estimates that through 2004, more than 50 per cent of e-government projects worldwide will fail to deliver the service levels required by citizens and businesses.
Making a presentation on `India's eGovernance initiatives in a global context,' Bob Hayward, Senior Vice-President, Gartner (Asia Pacific), said the Indian Government emerged as the fourth largest spender on IT at $1 billion in 2002, which is on a par with countries like China, Japan, Malaysia, Pakistan and the Philippines.
According to Gartner's "eGovernment hype cycle,'' there is disillusion till 2005, and a period (slope in a graph) of enlightenment from 2005 to 2010, followed by a plateau of productivity. Mr. Hayward also sought to differentiate between `eGovernment' and `egovernance.' While the former is about a relationship through net enabled operation, with objective of optimising government service delivery, the latter relates to policies, laws and regulatory support, feels Gartner.
Then, what are the suggestions from Gartner? It feels there are five critical success factors for eGovernment. These are: focus on goal, finding resources, establishing leadership, investing in building blocks, and maintaining pressure, he said.
Challenges for converting eGovernment into reality are listed as effecting changes in public sector and government structures not designed to support multi-layered, multi-department and multi-layered e-government initiatives.
Quelle: The Hindu
