"To begin with every office will have file transactions through computers. Employees will be trained in basic computer skills, which will help them perform their job efficiently. All that is required is a terminal, server and 2,000 computers with broadband connectivity to send tapals through e-mails. The file transactions can be made in seconds when compared with the normal period thus reducing the drudgery of staff. The project has been prepared at an outlay of Rs. 20 crore," Collector Santhosh Babu told The Hindu.
On an average more than 500 petitions are received from the public on every Monday and other days at the Krishnagiri collectorate. The petitions are entered into registers and sent to the department concerned for further action.
The normal transaction period of an average file is around 10 to 15 days. The project envisages web-based delivery of government services to the public at their doorsteps reducing paperwork to the minimum. Based on the project tapals would be segregated to the departments concerned through e-mail. The file would automatically escalate to the next higher authority if no progress was reported within the stipulated time. Public can send their petitions from a village panchayat kiosk and also receive reply at the same kiosk.
They can get birth certificates of their children too.
Autor(en)/Author(s): S. Prasad
Quelle/Source: The Hindu, 28.09.2006
