Both have employees in place to deliver products or services; have customers that consume these products or services; have a supply chain behind the delivery of products or services; and share a common objective in trying to reduce administrative overheads while improving core product/ service delivery.
"Thus far, most so-called 'e-government' initiatives have been simply focused on Internet-enabling traditional processes and systems," said Peter Lim, industry sales director, public and financial services sectors, Oracle Malaysia.
"This is a natural first step in the transformation, but the result has been a series of costly, overlapping, and uncoordinated projects," he claimed.
"The next step in the transformation is to examine the inter-relationships between government agencies -- both processes and systems. Only when this is viewed from the perspective of the citizens' experience will the true efficiencies of e-business be gained," he said.
Oracle believes that there are four levels of e-business for government:
- Connecting government (G2G)
Government agencies that constantly face the dual challenge of achieving more for their constituents with smaller budgets will look for ways to increase efficiency and worker productivity.
As the threat of the privatisation of government services looms large at many levels, agencies must be more accountable today than ever, and it is imperative that they quantify their performance improvements.
- Connecting citizens (G2C)
Citizens are demanding better service, more value and greater access to services for the tax dollars they spend. Private sector experiences are exerting pressure on public sector agencies to provide at least the same level of service, value and access, if not better.
It is about putting people online, not in line, Oracle said.
- Connecting businesses (G2B)
Imagine the amount of money the government can save in reduced cost for goods and services from suppliers through more strategic vendor sourcing, e-processes like Internet procurement, online exchanges, auctions/ reverse auctions, and so on.
Self-service efficiencies for suppliers will further drive excess cost out of government.
- Connecting employees (G2E)
Imagine a human resources organisation that is relieved of the daily transactional and compliance related tasks and is able to provide truly value-added strategic service to management and employees. This would result in cost savings while improving service to employees.
"Through e-business, organisations can put their constituent management, supply chain, and internal operations online. This enables them to combine the wide reach of the Internet with products to run the organisation consistently and accurately," he said.
Governments are embracing web-based applications to bring new solutions to knowledge-based communities. This literally means transforming themselves into e-governments focused on connecting citizens with federal, regional, state, and local government agencies.
It is a model in which services are available from an integrated, seamless source, regardless of the agencies involved.
"Governments want to use proven business applications that meet their unique requirements. As a longtime strategic partner of governments worldwide, Oracle has developed 100% Internet-based solutions to assist agencies ranging from law enforcement to public administration to national defence, in moving to efficient e-government operations," Lim claimed.
Oracle Malaysia will be a holding an executive seminar for selected participants of the public sector on April 22 to further discuss the issues above.
Quelle: The Star
