Taubman analyzed 1,206 state government sites, 45 federal legislative and executive sites, 13 federal court sites and the new firstgov.gov website between June and July 2002. Reviewing basic online services offered, Taubman found that nearly all government websites (96%) post telephone contact information and address information (95%) in 2002, and a decreasing amount of government sites are offering links to other sites.
For greater perspective on government websites in terms of how US internet users are using such sites, Pew Internet & American Life Project reports that while most refer to government websites for research or information, 63% actually dowload forms, 34% have sent comments about an issue to a government official and 16% have used them to file their taxes.
Quelle: eMarketer