Rhode Island’s official state website, RI.gov, www.ri.gov, was nominated in the Customer Focus and Technical Excellence categories of the 10th Annual Government Customer Support Excellence Awards. In the Customer Focus category, judges cited RI.gov’s commitment to successfully manage site feedback in order to lower customer inquiry totals. In addition, judges praised the RI.gov technical management team for being readily available to help its customer base, calling the accessibility for technical support “a rarity.”
The Government Customer Support Excellence Awards are presented on behalf of the Government Customer Support Community of Practice (www.fedhelpdesk.osf.noaa.gov) for the sole purpose of fostering the sharing and implementation of effective practices in the support of government's internal and external customers. Winners and other finalists are selected by a panel of judges representing both public and private sectors in the categories of teamwork excellence, technical excellence, customer focus excellence, and overall excellence.
RI.gov offers a variety of government services and information developed at no cost to the state as part of the ongoing partnership between the state of Rhode Island and Rhode Island Interactive.
About Rhode Island Interactive
RI.gov site and services are developed and maintained by Rhode Island Interactive, a Providence-based, wholly owned subsidiary of the eGovernment firm NIC (NASDAQ: EGOV). In addition to offering paper-savings online services, RI.gov is committed to using 100% green electricity and recycled paper for all internal printing and copying.
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Autor(en)/Author(s): Nicole Courtemanche
Quelle/Source: Business Wire, 27.04.2011
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