The site has been getting a relatively good response, Dallas CIO Dan McFarland said. About 3 percent of the 300,000 water bills the city issues each month are being paid online, McFarland said. The site has both English and Spanish versions as well as an interactive city map.
Edocs Inc. of Natick, Mass., handles the back-end processing of payments. Residents can sign up for a password and enter a water bill account number on the site, secured by 128-bit Secure Sockets Layer browser encryption. They can pay bills by credit card or e-check.
The site also accepts employment applications online. Dallas eventually wants to put most of its city services on the Web site, McFarland said.
Quelle: Government Computer News