The Danish Platform digitaliser.dk reports that to make Development Guide of good self-service even better, they have in the first quarter of 2014 sought experiences and suggestions for improvement. In this context, they have amongst other things, looked at web statistics and actual usage patterns, created user and satisfaction surveys and organized a workshop.
Since the launch of the development guide 30 April 2013, the Guide had nearly 9,600 visits and more than 55,200 page views. The average user visits between 5.5 and 6 pages in the 5 to 6 minutes staying on the site. Approximately 45% of users are return visits. Web statistics and behavior is confirmed by other sources, incl. use and satisfaction surveys.
Users are satisfied with the guide content and form, but the wording of the requirements as well as search and navigation functions can be improved. This is reflected by the fact that:
- More than 6 in 10 respondents found the content they were looking for.
- However about 3 out of 10 respondents think that search and navigation needs to be improved so that it is easier to find content. For example, 8 out of 10 respondents experience that the instructions disappear in the OIO architecture wizard while half find it hard to see where you are and what each menu item covers.
- Approximately 1/3 of respondents are confused about the different menu structures and the structure of the pages. However, few people are upset by the design.
- About 4 of 5 respondents would prioritize improving the search options in the manual.
- About 3 of 5 respondents propose to prioritize the improvement of guidance navigation and structure.
- In addition, a number of want to look at the wording and the practical application of the 24 requirements for usability and accessibility made compulsory self-service solutions. We will also look at how the guide requirements can be linked more closely to the specific business requirements of borger.dk and virk.dk under the auspices of the HTML wizard and design manual.
You can read more about the experience gathering here.
Based on the experience gathering, Digitaliser has started to prioritize and plan future adjustments in developing guidance. In April they will invite authorities and suppliers to participate in a number of working groups, which aims to provide concrete proposals for adjustments in the manual. Similarly, the updated development guide will be sent for consultation to stakeholders and end-users. Before the publication of a new version of the development manual will be sent for approval to the Steering Committee for the eGovernment strategy.
Further information:
---
Quelle/Source: epractice, 04.04.2014
Bitte besuchen Sie/Please visit:
