A consulting firm, in cooperation with the state, municipalities and regions, published an analysis that shows how the objective of the Common Public Digitalisation Strategy can be achieved; their conclusion is that 80 % of all relevant communication between citizens and businesses and the public sector should be digital by the end of 2015.
Currently, approximately 40 % of citizens' communications with the public sector takes place via digital channels. Furthermore, a plan was produced from this analysis that identifies which areas citizens should have to use internet services instead of filling in paper forms by 2015. In this plan, 63 services were identified; when these are online, the degree of digitalisation will have been increased to 84 %.
In this way, it is now clear which services the public sector should focus on in the coming years in order to meet the strategy's objectives. The transition from paper forms to digital self-services will take place gradually, as a new wave of electronic solutions will be introduced each year until 2015. Changing a public doctor, declaring a bicycle theft, a marriage and an income tax return are just some of the services authorities are working on to make them only available electronically from 2013.
In total, it is estimated that the state can save up to DKK900 million (approx. €120 million) per year, when these 63 identified service areas have become digitised. These savings will be made because manual data entry and calling back citizens will no longer be required; moreover, working with better and more user-friendly solutions will contribute towards more efficient services for citizens.
Further information:
- Original news article - Danish Agency for Digitisation (in Danish)
- Related ePractice article - DK: New digitisation strategy aims to make the public sector paperless by 2015
- Related ePractice publication - DK: The digital road to future prosperity - Joint public digitisation strategy 2011-2015
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Quelle/Source: epractice, 04.12.2102
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