When serial entrepreneur Dean McEvoy looks for new investment opportunities he searches for someone who is in love with solving a problem. And that is what he found with Tyde creator Romain Bonjean.
French-born Bonjean and his co-founders Shamus Cooper and Sudeep Gohil (both are Tyde advisers) launched the health business two years ago. Tyde is the first consumer-focused app for the federal government's My Health Record platform that is being rolled out by the Australian Digital Health Agency.
The Department of Human Services has a new “chief citizen experience officer” who hopes digital transformation can bring relief to both disgruntled clients and frazzled frontline staff, but the government continues to send mixed messages about its priorities in the portfolio.
Mukul Agrawal, who moved into the challenging role from AMP in November, spoke about his hope that simple forms of artificial intelligence can make dealing with Medicare or Centrelink a quicker, easier and more personalised experience, at the Australian Information Industry Association’s recent conference on the future of work.
Weiterlesen: AU: New DHS citizen experience chief: automation will lead to more ‘human’ services
Telecoms and Computing Market Report has been published today. It provides updated in 2018 year analysis of telecoms and computing industries.
Governments are facing revenue and expenditure pressures that will only intensify in the coming decades as the Australian population ages. This is creating an urgent need to reduce costs, particularly in non-front line areas such as administration. At the same time, the public sector is at a crossroads of how services have been delivered in the past and how they will be delivered in the future. It is also facing structural changes, such as an increasingly mobile workforce and more complex service delivery channels.
Australia's incumbent postal service already has a lot of data on citizens, at the very least to cross-reference addresses with the ones illegibly written on the front of envelopes. But this thirst for data appears unquenchable, with Australia Post Head of eCommerce Data Analytics Rose Yip detailing the organisation's intention to gather more information on individuals.
The government-owned entity has an 80 percent market share in Australia and delivers over 4 billion items per year to over 11.5 billion households. It has a record of every single item it delivered to an individual over the last few years.
Weiterlesen: Australia Post wants more of your data than it already has
ETS is available across the State and has supported more than 58,000 emergency cases since it began, and now deals with about 300 cases a week.
Western Australia's virtual emergency department has been expanded to a 24/7 service. The WA Country Health Service's Emergency Telehealth Service (ETS) is now available around-the-clock from its 78 rural and remote locations.