More and more government departments are embracing technology-based services in a bid to eliminate paper trails and queues, and cut down turnaround times. It also reduces costs.
The department of home affairs has recently introduced a service where an SMS informs applicants of the progress of their documents.
The Smart Cape Access Project was launched by the City of Cape Town in 2002, in line with the City’s e-governance strategy. The project aims to firstly provide residents with access to computers and the Internet, to develop their skills so that they can effectively use the technology, and to provide online information that is relevant and useful to the local users.
Mjwara said government realises information and telecommunications technology are essential agents in generating economic growth “and, therefore, creating jobs, fostering social development and improving the quality of life”.
A public access point was opened Wednesday in the foyer of the 44 Wale Street building.
Five computers have been installed which can be used by anyone for up to forty-five minutes per day.
Weiterlesen: South Africa: Cape Residents to Get Free Internet Access
The trick is to balance profit and results.
Anyone who has spent hours waiting in a queue in a government building can appreciate the difference that technology could make to their lives.
Weiterlesen: South Africa: ICT is the mainframe of a better life for all