Federal and state governments have made substantial progress with online services for citizens, but they must now enter the next technology wave and build more complex and interoperable technology platforms to improve delivery of their services, the head of Accenture’s government group said today.
Weiterlesen: USA: Rohleder: E-gov progresses, but more work is ahead
Only two of 25 Web projects designed to grant the public greater access to government services are meeting all of their original objectives, a General Accounting Office official told lawmakers Wednesday.
Weiterlesen: USA: GAO: Most e-government projects have yet to meet original goals
The investigative arm of Congress gave the White House Office of Management and Budget mixed grades in achieving 91 objectives originally defined in 25 initiatives.
The General Accounting Office told a House subcommittee Wednesday that the administration might have been overly optimistic about achieving one of the President Bush's management priorities: E-government.
Weiterlesen: USA: GAO: Administration Too Optimistic On Success Of E-Government
When one part of the Defense Department goes on the Web to sell surplus chemical and biological suits for $2 or $3 each and another part of DOD goes on the Web to buy the same protective gear for $300 apiece, something is wrong with e-government, FOSE speaker David McMillen said today.
The Defense Finance and Accounting Service’s online MyPay system has grown to 2.6 million users in just four years but is still encountering resistance from military retirees who miss the personal touch when changing and updating payment information.
“They still like to pick up the phone and talk to someone,” Jim Pitt, deputy director of e-commerce for DFAS’ military and civilian pay services, said today at FOSE 2004 in Washington.