After years of dismissing CRM as a poor fit for the public sector, many government agencies are now enthusiastically embracing the technology. In fact, some analysts say the government sector is the hottest growth market for CRM. Barton Goldenberg, president of ISM Inc., a consultancy in Bethesda, Md., says he expects government spending on CRM software will grow 30% in 2004, reaching up to $2 billion in sales.
With the pass-the-hat funding method leaving many agency e-government projects bare-headed, Bush administration officials are looking to formalize interagency fee-for-service arrangements to fund mature e-government initiatives.
Managed by the Department of Health and Human Services (HHS), Grants.gov is one of 24 E-government initiatives operating under the governance of the Office of Management and Budget (OMB), and is one of only two E-government initiatives to successfully meet OMB's operational goals earlier this year.
Weiterlesen: USA: Grants.Gov Reaches 1,000 Applications Mark
"We wanted to make city government more accessible to all residents," said Chris Eppley, city manager for Keizer. "What we currently have up is just a beginning. We will continue to improve the site as we flush out each department."
Eppley said the city hopes to have the new site developed fully by next year.
Weiterlesen: USA: Top Five State Government Web Sites Announced