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Montag, 28.10.2024
Transforming Government since 2001
Over 3,400 cities and counties surveyed

Nearly 70 percent of local governments report improved communication with the public as a result of their e-government initiatives, and 56 percent cite improved customer service, according to the results of a comprehensive survey of cities and counties conducted by the International City/County Management Association (ICMA). More than 3,400 cities and counties (42 percent) responded to the survey, which covered e-government services (current and future), financing, and management; online procurement; geographic information systems (GIS); and use of intranets.

Weiterlesen: USA: Local Governments Cite Improved Customer Service and Communication

A keyword search in the Environmental Protection Agency's Web pages used to yield a mishmash of results. Typing, say, "water quality" in the search engine might have returned links to high-level overviews of water quality issues or to documents that merely mentioned water quality.

"The relevancy ranking of our search engine couldn't really say, 'Here's a general thing about water quality that could get you started,' " said Richard Huffine, program manager for the EPA's National Library Network. So EPA officials modified the search engine.

Weiterlesen: USA: EPA builds a better search

California's CIO and Gov. Schwarzenegger's Special Advisor on Information Technology, Clark Kelso, has released the state's Information Technology Strategic Plan. The plan outlines the future of IT in California.

Kelso states, "The plan will guide the acquisition, management and use of technology within the executive branch of state government for the next five years."

Weiterlesen: USA: California IT Strategic Plan Released

New Contract Vehicle Emerges as an Innovative Answer to Improve Customer Service

After four hurricanes ravaged the Southeast last summer, causing billions of dollars in damage to homeowners and businesses, the U.S. General Services Administration (www.gsa.gov) came to the rescue with a unique contract that helped expedite assistance to thousands of Americans.

Weiterlesen: USA Services Speeds Procurement With FirstContact

Hiring the right person is a challenge for all businesses. To make the process a bit easier, the Arkansas State Police recently introduced an online service that delivers comprehensive criminal background checks to employers in a matter of seconds.

"Conducting a comprehensive background check on a potential employee is a smart decision for any business," says Steve Dozier with the Arkansas State Police. "Employers and staffing services should carefully consider their choice of a background check provider they use to screen employees."

Weiterlesen: USA: Crime Prevention in Business Starts With Comprehensive Employee Checks

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