IfG.CC - Regionen

Heute 476

Gestern 548

Insgesamt 39680166

The Centers for Medicare and Medicaid Services yesterday launched a Web site that lets the public compare hospitals based on their quality of care in treating certain medical conditions.

Hospital Compare measures how often hospitals provide the care known to get best results for heart attack, heart failure and pneumonia patients. It lists 17 measures widely used to treat the three conditions. The public can access the site at hospitalcompare.hhs.gov and search for hospitals by name and geographic region.

Weiterlesen: USA: CMS gives the public access to hospital care data

Agencies that haven’t integrated federal enterprise architecture into their budget planning will do so in the next two years if the Office of Management and Budget gets its way.

The federal enterprise architecture’s potential remains unrealized, according to Dick Burk, OMB chief architect, in an action plan detailing his agenda for the remainder of 2005 and 2006. "It is now time to focus on the adoption and utilization of the [federal enterprise architecture] to realize true governmentwide transformation," according to the recently released document.

Weiterlesen: USA: OMB unleashes architecture plan

Cosponsored by the American Society for Public Administration and the National Academy of Public Administration

Winners of the prestigious National Public Service Awards, the premier awards for excellence in public service at all levels of government, have been announced by the American Society for Public Administration (ASPA) and the National Academy of Public Administration (NAPA). They will be presented on Monday, April 4, at the Hyatt Regency Hotel in Milwaukee, WI, at noon, at the ASPA National Conference.

Weiterlesen: USA: National Public Service Award Winners Announced

Process monitoring, updates at all times, and a focus on support that extends well beyond the call center itself.

There has been tremendous growth recently in the number of government agencies that rely upon dedicated call centers to provide citizens with a single point of contact--accessible through the Web, phone or by email--for non-emergency issues. In the United Kingdom, for example, the central government issued a mandate that by this year, all municipalities must deploy centralized eGovernment call centers to deliver better service to citizens by simplifying their interactions with municipal agencies.

Weiterlesen: USA: Best Practices for 311 Call Centers Begin with Understanding Processes

The Office of Management and Budget launched a task force on cybersecurity consolidation last week with the goal of increasing computer security and cutting costs.

Tim Young, OMB's associate administrator for e-government and information technology, said at a conference in Falls Church, Va., Tuesday that the consolidation effort has strong support among agencies. He said that the question of whether agencies can share common processes associated with information technology security is meant to spark a dialogue in the IT security community.

Weiterlesen: USA: Cybersecurity standardization moves forward