IfG.CC -
Institute for eGovernment

H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, reiterated RTA’s commitment to translate the directives of HH Sheikh Mohammed bin Rashid Al Maktoum into a reality for the benefit of all clients, enabling them to process various RTA services through their smart-phones without obliging them to visit customer service centers.

Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA said that the authority has mapped out an integrated strategy to convert and deliver services online in line with the strategy of the Dubai eGovernment. The aim is to enable customers to complete more transactions online without having to visit customer service centres, Al Tayer said.

The Executive Committee of Upgrading Customers Services, headed by Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency, has recently conferred with Ulaaa Mabideen, representative of the Dubai Executive Council, during which it reviewed the evolution of RTA service delivery from 2007 to 2010.

The authority is keen on transforming its services into smart and proactive ones in line with the 'Smart City' initiative

RTA is complementing its smart services by digitising the parking permit services for senior Emiratis and people of determination as of this August 20.

This will eliminate the need to print and display the permits.

Ahmed Bahrozyan, CEO of Licensing Agency cum Head of RTA Executive Committee for the Improvement of Customer Services, said, "The RTA is keen on implementing many new initiatives that contribute to promoting the caliber of services rendered to the community, and achieving customers satisfaction, given that the number of RTA's standard & electronic services on offer exceeds 206 services, which warrants concerted team efforts and hard work to deliver services to recipients."

The Roads and Transport Authority (RTA) yesterday kicked off the events of the Customers Week; which is held for the second time running with the aim of raising customers’ awareness about the extensive range of services provided by the RTA along with the proper means of accessing them.

Ahmed Baharozyan, CEO of RTA Licensing Agency and Head of the Executive Committee for Improving RTA’s Customer Services, said: “The RTA is keen on improving and upgrading its customer services and delivering a host of new initiatives capable of boosting the community service offering, and achieving higher rates of customers satisfaction. This is particularly relevant as the RTA provides more than 206 ordinary and e-services; which warrant greater & relentless team efforts to deliver such services to ultimate users.

Sultan Al Mulla, Director-General of the municipality, said that the introduction of new e-services is part of the municipality’s efforts to use advanced technology to provide the services to its clients and reduce the load of its staff. Clients can access these services at any time from anywhere.

The 10 services include enquiries, complaints, parking violations, food laboratory test results, procedures of contracting companies, status of application for building material testing, consultancy services, importers’ records, municipality projects and violations by contracting companies.

SM has formated 42 new e-ways for its customers to easily go through the formalities and government intricacies of handling thing, which are now at the tip of a finger.

A feather touch makes everything fast, smooth and clean at Sharjah Municipality. The currently offered 42 feather touch services are in addition to more than 70 other similar options on computers. The country is fast, even faster, nearing its goal of total computerisation.

Services include having answering enquires of the audience, receiving feedback and briefing the public on events and activities organised by the municipality, as well as its press releases.

These new e-services would contribute to providing the public with full knowledge about the SM and its services, said Riyadh Abdullah Eillan, acting director general of the Municipality.

SM’s hotline has now started receiving enquiries and comments of the public via the internet and telephone as the civic body took advantage of modern technology to enhance communication with the public, Director General Eng Sultan Abdullah Al Mualla said.

With the launch of all its services on electronic devices and smartphones by the municipality, users can reach the municipality and access all electronic services that are offered via the internet and the website of the municipality and communicate and interact with the department, he said.

Smart Dubai has announced the launched of its latest platform titled ‘Partners Portal’. Available on the Smart Dubai website, the new tool offers Smart Dubai’s partners in both the government and private sectors a single platform to seamlessly access more than 80 of its services.

The Portal allows users to access all of the Smart Dubai services they are subscribed to – as well as to browse additional services they would like to avail – with a single login, eliminating the need to remember multiple URLs, usernames, and passwords. Furthermore, the platform gives users direct access to dashboards of various Smart Dubai services, providing detailed insight and analysis into various sectors from a single, streamlined display.

Mr Mohammed Shael Al Saadi, CEO, Business Registration and Licensing Division, DED, said: "The strong demand for the use of eServices highlights our success in achieving DED's goal of promoting eGovernment initiatives in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President & Prime Minister and Ruler of Dubai, to drive the evolution of a knowledge-based economy. DED has been utilising on-line platforms to offer an advanced, flexible, convenient and diverse suite of services to customers, reinforcing Dubai's reputation as one of the best and competitive business destinations."

Signs deal with Tacme to provide e-solutions to the UAQ residents

The Umm Al Quwain Government has signed an agreement with IT solutions provider Tacme to introduce 100 e-government services as part of the wider UAE government’s initiative to have access of e-services for the residents across the country.

Tacme – subsidiary of Mawarid Finance – has started implementing the project to upgrade the system in Umm Al Qaiwain.

The survey will measure satisfaction of various institutions across the country, every six months, said a statement. It will also monitor the level of e-Participation and satisfaction with e-Services among both Emiratis and expats.

The public institutions to be evaluated include police, transport authority, health authority, authority for residence, municipalities, electricity and water companies, and Salik.

Smart city initiatives powered by AI are turning urban centres into models of sustainability and efficiency

In this age of rapid technological advancement, we find ourselves navigating an era marked by groundbreaking innovations. At the heart of this journey, artificial intelligence emerges as the driving force. It is fundamentally altering the way businesses and governments function around the globe, laying the groundwork for the future. Just look at the anticipated impact.

Algeria will execute 500+ digital projects by 2026, modernizing public services under its national digital transformation strategy.

Algeria is set to implement more than 500 digital transformation projects between 2025 and 2026 as part of its ambitious national digital transformation strategy. As reported by the Algeria Press Service , Meriem Benmouloud, the High Commissioner of Digitization, announced this.

The changes were made in the "Rules of rendering e-services on specific areas by the central executive power bodies" and "List of e-services," which were approved by the resolution of the Cabinet of Ministers on November 24, 2011.

The decree on the establishment of the State Agency for Services to Citizens and Social Innovations was signed by the president in July.

Speaking at the launch the Victorian based Chair of the AIIA, Mr Kee Wong, praised the Government for its focus on streamlining ICT procurement processes and the collaborative approach it has taken in establishing the new Register.

“The e-Services Register represents a collaborative effort between the Government, AIIA and industry to improve Government’s access to a broad range of quality ICT services,” said Mr Wong.

CityNext offers cities a broad portfolio of technology solutions such as business software, devices and apps, cloud solutions, and big data platforms, from Microsoft and its partners to help city governments overcome urbanisation and governance challenges in areas from administration to health and transportation.

What have we learnt from the past decade of “government online”? And what could we learn from the giants of the web: The Great Ormond Street Children’s Hospital in London; the Ferrari Formula One Racing Team; the UK Government Digital Service (GDS); and the Pentagon’s Defense Advanced Research Projects Agency (DARPA)? Surely there is no common thread of insight to be gleaned from this diverse and eclectic grouping of organisations?

Over the past decade or more, the achievement of “client-centric” remains elusive in a system where the client is exposed at the centre of complexity. “Client-centric” is an outside-in view by government agencies; “client context” describes the client’s own view of their needs and aspirations, and is not restricted to government.