The Executive Committee of Upgrading Customers Services, headed by Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency, has recently conferred with Ulaaa Mabideen, representative of the Dubai Executive Council, during which it reviewed the evolution of RTA service delivery from 2007 to 2010.
Also representing the RTA in the meeting were the CEO of Corporate Administrative Services Sector Yousef Al Rida, Director of Customers Service Ahmed Hassan Mahboob, and Director of Drivers Licensing Sultan Al Marzooki among others. Abdo Mohammed Fahad, Senior Analyst, Development and Corporate Performance Division, Strategy and Corporate Governance Sector, made a visual presentation about the evolution of RTA services.
"RTA is always keen on delivering classy services to various spectrums of customers at top-class global standards in an environment that ensures transparency, speed and excellent performance out of its responsibility to actively contribute to building the future of Dubai, and lend support to all economic, tourist, service and trading sectors among other vital sectors. Such a drive marks RTA efforts to bolster to improve the welfare and living standards of Dubai residents, visitors and tourists," added Bahrozyan.
RTA customer satisfaction indicator exceeded 85%; which reflects the attention paid by the senior management to this core aspect; which is one of the key pillars on which the overall performance of RTA agencies and sectors is based.
The meeting concluded to stressing the need to expand and boost communication channels between the RTA and the Executive Council through intensifying the bilateral relations and workshops aimed at identifying the points of strength and weakness in the level of services delivered to public transport users and recipients of other services such as the e-services.
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Autor(en)/Author(s): Siba Sami Ammari
Quelle/Source: AME Info, 16.08.2011
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