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Freitag, 15.05.2026
Transforming Government since 2001
Government Online Study 2002 from Taylor Nelson Sofres

The Government Online Study (GO) is a syndicated marketing information report which provides global and national benchmarks relating to citizen use of government services online and perceptions of safety when providing personal information to Government. Now in its second year, the study has grown to cover interviews with over 29,000 individuals across 31 countries. The GO study was researched and written by Taylor Nelson Sofres. Key questions answered by this study include:

  • How has citizen uptake of Government Online changed over the last 12 months?
  • What are the current levels of Government Online usage?
  • How is Government Online being used?
  • Has online interaction increased or is the primary use still information seeking?
  • Are safety concerns still a barrier to Government Online uptake?
  • How does Government Online uptake compare to Internet use globally?
Participating Countries:
(Australia, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Slovak Republic, Spain, Sweden, Taiwan, Turkey, United Kingdom, United States).

All country results have been weighted to be representative of their country population.

Free Download and request for individual country report: TNS Government Online Study 2002

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