According to the researchers, "we looked for material that would aid an average citizen or business person logging onto a governmental site. This included contact information that would enable a citizen or business person to find out who to call or write at an agency to resolve a problem, material on information, services, and databases, features that would facilitate e-government access by special populations such as the disabled and non-native language speakers, interactive features that would facilitate outreach to the public, and visible statements that would reassure citizens worried about privacy and security over the Internet."
Denver was ranked No. 1 in the U.S. for its "top foreign language access." The Web site moved up from the No. 8 ranking last year.
The Denver site was lauded for having a "clearly laid out" portal page, its prohibition of ads, and because it is "simple to follow."
Quelle: Denver Business Journal
