TNS said the findings placed Malaysia as one of the lower-ranked users of government on-line services, ranking 26th among the 31 countries and territories surveyed in the study. It said, however, that perceptions of safety about using government online had improved in Malaysia in 2002. Some 35% said that they felt safe disclosing personal information such as credit card and bank account numbers online compared with 23% in 2001.
This trend was similar to global perceptions of safety, which had also improved. In 2002, some 23% of citizens worldwide said they felt safe compared with 14% in 2001. The highest levels of government online users are found among people in Sweden (57% of the population), Norway (56%), Singapore and Denmark (both 53%).
In the Asia-Pacific region, Malaysia and Japan were the 2 countries with the lowest number of users making transactions using government online with just 12% and 13% respectively. Singapore leads the region with 53% although Australia has seen the most significant increase in online government services usage from 31% to 46%.
Quelle: the star