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Dienstag, 26.11.2024
Transforming Government since 2001
THERE was a jump in the proportion of adults in Malaysia using the Internet to access government services or products during the past 12 months by 1% to 12%, a survey has revealed. According to the findings of a 2nd government online study by consultancy Taylor Nelson Sofres (TNS), this represented 39% of those who used the Internet within the last month. In contrast, TNS said that globally, there was an increase in online use of government services or products to 30% from 26% last year.

TNS said the findings placed Malaysia as one of the lower-ranked users of government on-line services, ranking 26th among the 31 countries and territories surveyed in the study. It said, however, that perceptions of safety about using government online had improved in Malaysia in 2002. Some 35% said that they felt safe disclosing personal information such as credit card and bank account numbers online compared with 23% in 2001.

This trend was similar to global perceptions of safety, which had also improved. In 2002, some 23% of citizens worldwide said they felt safe compared with 14% in 2001. The highest levels of government online users are found among people in Sweden (57% of the population), Norway (56%), Singapore and Denmark (both 53%).

In the Asia-Pacific region, Malaysia and Japan were the 2 countries with the lowest number of users making transactions using government online with just 12% and 13% respectively. Singapore leads the region with 53% although Australia has seen the most significant increase in online government services usage from 31% to 46%.

Quelle: the star

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