As a sign of the growing approximation of the public and private sectors, Accenture has recorded a visible increase over the past few years in customer-focused initiatives (targeting both citizens and businesses) by e-government programs. In fact, in its latest annual "eGovernment Leadership" report, subtitled "Engaging the Customer," Accenture found that improving customer satisfaction with online government services is the leading factor driving the initiatives, closely followed by customer demands for new or better services. The consulting firm reached these conclusions by surveying 143 senior central government executives in 15 countries (Australia, Belgium, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Norway, Singapore, South Africa, the UK and the US).
Quelle: eMarketer
