This new comprehensive report focuses on local eGovernment activities worldwide and and the experience of local authorities interacting with citizens, customers, other levels of government and service agencies using electronic means. Various international studies have
addressed national e-government policy, strategy
and implementation, largely ignoring the local
dimension. Yet, we know that the overwhelming majority (up to 80 per cent) of citizen-government transactions take place at the local level. The research upon which this report is based has involved active collaboration of professional
associations, local government training and
development organisations, local authorities, municipal companies and academic institutions
in 14 countries.
The countries involved are: Australia, Brazil, Canada, Germany, Finland, Italy, the Netherlands, New Zealand, Norway the Republic of Ireland, Spain, Sweden, the United Kingdom and the United States of America. Case studies from these countries are supplemented by information obtained from other sources about progress in Singapore, Hong Kong and Japan, to complete our coverage of five continents Criteria for selection included a range of size and type of approach taken to local e-government, including customer service, citizen engagement and internal efficiency
Download the full report (196 pages) at: SAP