General Manager of Digital and Contact Centres with the Agency, Brady Jacobsen said Australia Post was one of the first Australian organisations to reveal its app for the new phone.
Mr Jacobsen said the new app would allow customers to search for a postcode and find out how much it would cost to send a mail item within Australia or overseas.
“We’re very proud to be one of the first apps showcased on the Windows Phone 7,” Mr Jacobsen said.
“The Australia Post app demonstrates our commitment to our customers who want to interact with Australia Post services, electronically.”
He said it was only the first phase of the Australia Post app for Windows Phone 7, and that additional features - including the ability to track domestic and international mail articles, locate the closest post office or street posting box and pay a variety of bills – would be added in coming weeks.
“As part of our new digital proposition, everything we deliver physically, we want to be able to deliver electronically,” Mr Jacobsen said.
“In addition to our extensive retail network, our existing online services our contact centres, we identified a requirement to meet customer needs via smartphones.
“Working closely with Microsoft we’ve enhanced some of the existing capability available via our mobile website.
“This new app will increase customer convenience for the 50,000 customers that currently access the Auspost website from a smartphone device.”
Australia Post recently announced its ‘Future Ready’ business renewal program, which will create a new business unit called eServices to grow Australia Post’s digital communications and transactions.
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Quelle/Source: PS News, 19.10.2010
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