The Department has been recognised for three of its online products; the Visa Wizard, the Citizenship Wizard and the eVisitor service.
The three products were delivered as part of DIAC’s Systems for People business transformation program and, according to the Department, have greatly improved their online services.
“People no longer need to sift through the entire website looking for information that is relevant to them, which was often found in multiple locations,” a DIAC spokesperson said.
“They can quickly and easily find routine visa and citizenship pre-lodgement information without having to contact a Departmental office or call centre.”
The spokesperson said the initiatives meant people were no longer limited by office opening hours.
“Clear, consistent and current information means that people using the wizards are getting the same messages no matter where they make their initial enquiries,” he said.
The Wizard programs offer users self-service capabilities, with the Visa Wizard receiving over 1.6 million page views since September 2008 and the Citizenship Wizard being viewed by almost 88,000 people since December 2008.
The e-Visitor service is an online travel authority service for European Union nationals wishing to travel to Australia for tourism and business purposes.
The spokesperson said the service allowed clients to lodge their Visa applications electronically, with 90 per cent receiving an auto grant within minutes.
“Since the new service was released in October 2008, take-up has exceeded expectations with 50 per cent more clients using the system than anticipated,” the spokesperson said.
“Client feedback has been extremely positive.”
The winners of the 2009 e-Government Awards are to be announced at the CeBIT international business technology conference in Sydney this week.
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Quelle/Source: PSnews, 12.05.2009
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