The latest regular survey covers 32 countries (27 EU member states plus Croatia, Iceland, Norway, Switzerland and Turkey) and measures six core indicators including user experience and sophistication.
But the UK was far from the best performing. Top of the chart was Malta, which established itself as the European leader in e-government after achieving 100% in five of the six core indicators measured.
On the first core indicator, online sophistication, the UK placed sixth, with Sweden, Poland, Austria, Italy and Malta all ahead.
On measurement of the level of interaction and or transaction available through 20 key public services, the UK languished in ninth place.
However, when it came to measurement of the level by which e-services are easy to use, which included usability, transparency, privacy, multi-channel, ease of use and user satisfaction monitoring the UK fared better and was ranked in third place, behind Sweden and Malta.
When it came to eProcurement, the UK was in `10th place, behind Bulgaria, with a score of 87 above the average of 71.
However the UK scored well, with 97, in making pre-award information available to suppliers, putting it in third place behind Ireland and Malta.
The benchmark study has been annually prepared since 2001 as part of the EC's e-Europe Action Plan and is compiled by Capgemini, Sogeti, IDC, RAND Europe and the Danish Technological Institute for EC's Directorate General Information Society. The full report will be published in January 2011.
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Quelle/Source: UKauthorITy, 22.12.2010
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