“If I could hitherto get the health cards of my family members renewed in just 24 hours, I had to wait for one month this year as the e-Government portal did not accept the applications,” an aggrieved user told Gulf Times yesterday.
The individual said that he failed to get any response to an e-mail sent to e-Government more than a month ago, seeking assistance to resolve the issue.
“The officials of the Health Card Office at Rumaillah Hospital compound had no clue about the matter when I checked with them and they told me that some others had also come with similar complaint and the problem could be with the e-Government,” he recalled.
The biggest advantage of renewing health card through the e-Government portal is that one could collect the new card immediately after 24 hours from the Health Card Office, provided the application was made on a working day and the next day is also a working day.
If the application is made on a holiday, the card would be ready after one working day. Further, if the subscriber opts for delivery through the postal channel, at extra charge, the health card would be received within three or four days.
On the contrary, if the renewal is done through the Primary Health Centre concerned or the specific counters at Hamad General Hospital, it would take at least one month to get the new card.
Quelle/Source: Gulf Times, 05.07.2006
