The Kingdom was found to excel in providing online portals for public services and using social media networks to interact with citizens.
The study was conducted on a sample of 5,000 individuals from the 10 countries that topped the list.
“Singapore came first, scoring 7.4 out of 10 on a scale evaluating digital services and citizen engagement,” the report said.
Norway came second, scoring 7.3, followed by the UAE with 6.7 points, South Korea with 6 points, and Saudi Arabiawith 5.9.
“Citizens want to interact online with retailers and banks,” said Bernard Le Masson, head of Accenture. “They also want to engage digitally with their government and feel connected through mobile devices 24/7.”
“We found that citizen demand for digital services is even stronger in emerging markets, such as India, Brazil, Saudi Arabia and the UAE, where 80 percent of citizens said they would like to communicate with government via social media and on their mobiles,” he said.
Brazil, Germany, India, the United Kingdom and the United States also ranked in the top 10.
The majority of countries that scored high in the study have made a sustained investment in digital government, he said.
“The highest-ranking countries also actively seek and listen to citizen feedback.” Criteria is measured on the basis of citizen service delivery experience, citizen satisfaction and service maturity.
According to the report, high-performing digital governments are focusing on their digital strategy, which is deeply embedded in government agenda, public reforms and continuing long-term investment in key information and communication technology assets.
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Quelle/Source: Arab News, 13.04.2014
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