In the full online availability ranking, Ireland was number one among the 32 measured countries, on 100%, compared to the EU average of 82%.
The report found that the Republic has a centralized approach to public procurement activity with the establishment of a National Procurement Service and of a national eTendering platform.
The online sophistication of public services measurement also reached 100%, of which sophistication for Business services stands at 100% (compared to 94% for the EU) and sophistication for Citizen services is also at 100% (compared to 87% for the EU27+).
Ireland’s eServices score 87% on usability and 72% on user satisfaction monitoring (as compared to the EU averages of 79% and 80% respectively).
The report found that the Republic has a centralized approach to public procurement activity with the establishment of a National Procurement Service and of a national eTendering platform.
Contracting authorities have to use etenders.gov.ie and to electronically publish procurement opportunities over €10 000. It is also mandatory for public authorities to use the electronic means for all payments. Ireland is a top performer for both visibility and preAward indicators.
Speaking about Ireland’s high ranking Declan Kavanagh, CEO of Sogeti Ireland said: “In turbulent times it is very encouraging to see Ireland topping the 27 EU members under several headings in this pan-European egovernment report and Ireland scores particularly well with many 100 percent results.”
The report, carried out by the Capgemini Group, research institute Rand Europe, analyst group IDC and the Danish Technological Institute (DTI), showed continued progress in the provision of public e-services across the European Union.
It also showed significant differences between EU nations and even across government tiers within countries in terms of delivery and quality of service.
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Autor(en)/Author(s): Jackie Bell
Quelle/Source: Inside Ireland, 02.03.0211
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