Compared to the previous survey dating back to 2004, the satisfaction with the state in reference to internet development increased from 3.3 to 3.5 on the scale of 1-to-5. Satisfaction was higher among fresh users, who as a rule have lower education.
On the negative side, the respondents were less satisfied with the contributions made by the National Assembly and the government, which were awarded only 2.5 points.
The poll, which was carried out in September among 605 individuals aged from 12 to 65, also found that Slovenians found the construction of motorways as important as securing cheap internet access, setting up public internet access points and equipping schools with computers. Also, 78% of the respondents think the development of the information society should become a strategic priority.
Some 13% of internet users visit web pages of the e-government system on a monthly basis. The most frequently visited are the websites of local authorities (62%), followed by the web pages of the ministries (56%) and websites of the EU institutions (30%).
About one third of the respondents already filled in an official form or completed a part of an official proceeding over the internet, while 24% have already sent an email to the e-government. Compared to 2004, these figures represent a substantial increase, said the pollsters.
Of all the services e-government offers, the online land registry and e-taxes are the most popular. However, only 36 of the respondents own qualified digital certificates, bank certificates being the most common.
More than 75% of internet users do not think they are informed well enough about the services the e-government offers, while 48% would like to have more online services within the system.
A quarter of the respondents said they were unhappy with the e-government, however the users which take advantage of the system are more satisfied, less critical and call for more e-services, the poll concludes.
Quelle/Source: Slovenia Business Week, 27.12.2006
