Predictions on the Canadian Government Sector in 2005, produced by IDC, suggests that e-service roll-out will be a priority for no more than a quarter of government IT project managers in 2005. This compares with it being a priority for 42 per cent of project managers in a similar survey two years ago. “It is still important for government to modernise the external channels but there is an understanding that for the overall transformation that’s not enough,” explained Massimiliano Claps, Senior Research Analyst, IDC Canada. “It is still their first priority, but I would say they were more preoccupied with it a year ago and they are now taking it one step further.”
According to Canadian officials, one of the reasons for this shift in emphasis has simply been the successful roll-out of e-services to date.
“With Government On-Line, we’re in our final year,” said Helen McDonald, acting federal CIO. “Therefore I think a lot of the services or all that were identified as good candidates for electronic service delivery are up, at least to some extent, and I think we’re just trying to deepen the functionality over this year, so I would suspect that’s part of it.”
As well, she added, across government there’s an increasing emphasis on improving service delivery across all channels, not just electronic ones. “It may be people are saying it’s not that ESD is not important. It’s just that it’s one channel for delivery.”
Better management controls, through an extensive use of KPIs, is now the priority of 15 per cent of surveyed government IT executives - up from 10 per cent from the earlier survey in 2003.
Quelle: Public Sector Technology & Management, 21.03.2005
