BC ranked first, notching top marks for citizen-centricity and engagement. Alberta ranked second in Canada, shining in similar areas. Ontario ranked third, given accolades for success in "organizing succinct online information."
"We undertook this study to provide a snapshot in time of our provincial governments' adoption rate of digital media to inform and interact with citizens," said Ian Wilson, Executive Director of The Stratford Institute. "While the results demonstrate considerable adoption of best practices, there is still room for improvement in mobile connectivity and social media engagement, given only a handful of provincial governments have fully optimized the technology available.
"The promising results of this e-government Study paint a picture of a forward-thinking Canada in which provinces and territories are keen to foster integrated and interactive online services for citizens, as well as explore opportunities that support Open Government. Rate of adoption is affected by resourcing and willingness of government departments to embrace change."
A release broke down the best e-governments and why they won:
- B.C.'s overall first place ranking comes as a result of its dedicated customer-centric approach in providing online services, sharing online information, and encouraging online engagement. Of special note is the province's proactive attitude towards Open Government policies. In addition to increasing online accountability, BC has taken steps to facilitate convenient content acquisition through mobile-accessible information.
- Alberta excels in social media, receiving top honors in the online engagement category for comprehensive use of the tools unique to Facebook and Twitter to interact and connect with citizens. Through frequent posts with informative links to other government sites and social media channels, Alberta creates an integrated engagement experience for its users.
- Demonstrating a high level understanding of the ways in which users consume online data, Ontario ranks first in the online information category for its ability to present and summarize online content. Highlights, quick facts and quotes make data more manageable, allowing citizens to digest online information quickly and easily.
- In the online services category, Quebec earns top ranking for its advanced use of personalized online portals providing one-window access to government services for citizens and businesses, but is ranked in fifth position overall for eGovernment.
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Quelle/Source: Techvibes, 18.04.2012
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