In particular Liseanne identifies four primary ways that shared services will shape the future of public services:
- generating economic development,
- driving mass collaboration,
- fostering legitimacy and
- enabling front-office agility.
Government 2.0 – Driving Mass Collaboration
These are very significant goals and challenges to present to a community of CIO’s who operate their own legacy IT data-centres that exist only to operate their core processes (eg. EI claims), and have no broader concerns.
In particular goals like “driving mass collaboration” must seem like pure fluffery, but it is these types of goals that emphasize the bigger picture and just how important some changes are.
The concept of mass collaboration simply refers to a holistic engagement of the public into all aspects of Government, and when you think about it, what else is Government apart from collective public opinion? Ie. in a word it refers to Democracy!
In Canada it’s hugely important, where the recent elections have recorded dismally low voter turnouts, and as a result the grey suits are in charge. To bring some colour back to the country Canada needs a mass social media revolution, and it’s these aspects that are really important to SSC.
CIO’s need to broad-shouldered enough to take on a remit that says i) Cost savings – Yes of course, but also ii) additional strategic objectives, especially facilitating more public engagement through social media.
Wiki Government – The Future of E-Government
The remedy to this situation, using social media to engage more people into the political process, has been defined by Open Government guru Beth Noveck in her book of the name ‘Wiki Government‘.
A great example is the US standards organization NIST, not only because of the fact they are developing the core standards for Cloud Computing, but because of how they’re doing it.
With a wiki as a central collaboration feature, and supported by a series of conference calls, workshops and other participatory events, NIST literally makes it an open process where these standards are developed through a collective process that spans across vendors, consultants and other members of an ‘ecosystem’, not just that government agency.
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Autor(en)/Author(s): Neil McEvoy ⋅
Quelle/Source: Cloud Computing Best Practices, 09.11.2011
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