Al Wadhahi says the goal of the eGovernment Transformation Plan is to increase delivery, integration and quality of eServices and drive their adoption by citizens, residents and businesses. An ambitious but attainable goal as this will require time and will not happen overnight, he adds. The six main stages for the eGovernment Transformation Plan are: ePresence Stage: As the most basic form, governments publish simple and limited information on their websites, such as the agency’s vision and mission, office hours, contact information, and official documents. The Government agencies have to publish in both Arabic and English. The completion date of this stage was June 2013. The Government agencies are to have updated their websites, which must be linked to the Oman eGovernment Official Portal.
In all, 64 government entities participated in the first assessment, which assessed the general e-readiness of each entity and gathered general information about their services: basics, classification, communication channels, processes and level of automation. Interaction Stage: This stage, which sets December 2013 as its completion date, provides simple interaction between the government agency and the public that includes email systems, basic search engines and official form downloads. Government agencies should also have a call centre to receive both phone calls and SMS. The Government agencies will also interact among themselves online through e-mail, SMS and digital data exchange.
- Transactions Stage: This stage enables the public to conduct complete online transactions such as licence applications, course registrations and personal information updates. This stage includes the ability to carry out e-payments. The Government agencies can use a mixture of Internet and telephony technologies. At the same time, data exchanges among government agencies increases. This stage ends in December 2014. Transformation Stage: This stage provides value-added, public-oriented eServices. It focuses on services from public’s perspective and convenience. These eServices involve both vertical (ie government agencies in the same Line of Business such as health and education) and horizontal integration (ie government agencies in different Lines of Business but carry out similar function like HR). This transformation requires detailed co-ordination work and improving business process. The completion date of this stage is in December 2015.
- eParticipation Stage: This is a long-term goal for eGovernment development. By offering tools such as online voting, polling and surveys, the government agencies can improve their government performance through social participation and citizen involvement. At the same time, eGovernment gradually changes the way in which the government and people interact to make consensus and transparent government decisions. eBorder/eRegional Stage: Another long-term goal is to offer collaborative services with the neighbouring countries and countries in the region. It requires sharing and exchanging dynamic data among the countries with agreed SLAs. At least Stage 4, Transformation, should be reached before embarking on this stage. The eGovernment Transformation Plan is geared to assist the transition towards effective eGovernment, enhancing the delivery of government eServices. The eGovernment Transformation Plan clearly outlines three objectives: stages, targets and plan.
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Quelle/Source: Oman Daily Observer, 11.09.2013
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