The event was held under the patronage of HE Sheikh Al Fadhl Bin Mohammed Al Harthy, Secretary-General of the Council of Ministers and Dr Salim Sultan Al Ruzaiqi, CEO of ITA, in the presence of ministers, their excellencies and other government officials from IT departments.
“The plan aims to increase effectiveness of government services and automation for citizens, businesses and government agencies,” said Salim Al Ruzaiqi.
The plan will be implemented in six phases, according to Khalid Sulaiman Al Siyabi, consultant in the infrastructure and eServices division at ITA.
Phase one is ePresence, where government agency websites will publish simple and limited information of the agency’s mission, office hours, contact details and official documents. It will be in Arabic and English. The completion date of this stage is June 2013.
The second phase involves offering simple interaction between government agencies and the public, with email systems, basic search engines and official forms for download. Government agencies will have a call centre to receive phone calls and SMS and will interact among themselves through email, SMS and digital data exchange. The date set for completion of the stage is December 2013.
The third phase will enable the public to conduct online transactions such as licence applications, course registrations and personal information updates, besides ePayment facilities, using Internet and telephony technologies. The completion date for this phase is December 2014.
Fourth is the transformation phase, which provides value-added and public-oriented eServices, focusing on vital services from the public’s perspective and convenience. The eServices will involve vertical — government agencies in the same line of business such as health and education — and horizontal integration — government agencies in different lines of business, but who carry out similar functions like HR. The completion date for this stage is December 2015.
The fifth phase, eParticipation, involves a long-term goal for eGovernment development. By offering tools such as online voting, polling and surveys, government agencies can improve performance through social participation. The eBorder or eRegional phase has the long-term goal of offering collaborative services with neighbouring countries and other countries in the region. It requires sharing and exchanging dynamic data among the countries. Each organisation will have to formulate a strategy and implement the plan with support of leaders of government institution committees, task forces, and in coordination with the ITA.
John P. Roberts, research vice-president and analyst with Gartner’s CIO and Executive Leadership research team, highlighted successful examples and e-governance implementation challenges in the UK, Singapore and Canada.
He said clear strategy, overall architecture, good governance and senior government leadership are key management tools to drive focus and discipline. “It’s not about the technology, it’s about the people,” he said. Maged Boulos, in-charge of ITA strategic and planning division, highlighted the importance of utilising eGovernment transformation measurement tools to assess readiness of government agencies for the transition.
Syed Faruk, consultant in the governance and advisory division at ITA, spoke about guidelines for implementation. He defined an eService as the appropriate use of ICT to transform and improve performance of a manual government service into an electronic service.
Details of the plan are on www.ita.gov.om/egoven.
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Quelle/Source: Oman Tribune, 22.10.2012
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