All the ministries dealing directly with the public would do well to put in place a central liaison office, which could serve as a one-Stop-Shop for all the requirements of people. In some cases, the problem arises at the very first step i.e., the submission of documents for attestation. The ministry officials promise to get the documents done in due course of time. But it takes a long time. There should be a system, so as to simplify the attestation processes and subsequent procedures.
The e-Government can be a big enabler in this process. It was hoped that the e-Government will be fully up and running by the end of 2010 and there will be e-Government Kiosks at all key places. But this is yet to happen although we are in 2011. The e-Government portal was projected as a panacea for all problems when it comes to public dealing by the ministries.
A central liaison office on the lines of One-Stop-Shop and expeditious implementation of the e-Government with kiosks at all key places is the need of the hour for ministries dealing with public directly such as the Ministry of Housing, Ministry of Civil Services, Ministry of Commerce and Industry, Ministry of Education, Ministry of Health, Ministry of Higher Education, Ministry of Justice, Ministry of Manpower, Ministry of Transport and Communications, among others.
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Quelle/Source: Oman Daily Observer, 02.07.2011
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