Figures released by the New Zealand Department of Internal Affairs (DIA) confirm that New Zealanders are embracing on-line services in larger numbers. A higher volume of services and information is being accessed on-line.
These DIA figures note that 32.4 per cent of Kiwis used secure on-line government services during the July-September 2012 quarter. This compared with 29.9 per cent when traffic measurements were first initiated in June.
Details about these results can be found at Better Public Services.
On-line services currently being expanded encompass the processing of travel documents, access to social services, as well as transport, conservation, business and tax information.
Chris Tremain, Zealand’s minister for internal affairs Minister Chris Tremain says that a “stand-out performance” has involved the launch of the government’s on-line passport renewals programme. “Within a few months, 40 per cent of adult passport renewals are now being done on-line.”
He adds that the administration wants to make it easier, more convenient and secure for the public to complete their most common transactions on-line.
“Our goal is for 70 per cent of New Zealanders’ most common transactions with government to be done digitally by 2017.”
On-line traffic patterns were tracked for agencies that are in the front-line of service delivery programmes.
The highest volume of traffic was recorded for New Zealand Customs’ Smartgate programme. Large numbers of citizens now this service to process and manage documents for domestic and international travel.
Other agencies tracked for on-line traffic included the DIA, Ministry of Business Innovation and Employment, Department of Conservation, New Zealand Police, New Zealand Transport Agency, Inland Revenue, and the Ministry of Social Development.
Under its on-line engagement effort, the New Zealand government wants to “do things differently.” Over the next five years, more than 18 agencies will work together to deliver on key areas of work and service delivery.
The focus is to design services that fully support digital engagement. This engagement is supported by technology where people do not have to understand the structure of government to access services.
Digital services are being tailored to work across agency boundaries. The aim is to ensure that people will not have to engage more than once with an agency to get things done. On-line services are currently being simplified, integrated and made more “proactive.”
Digital services come under the spotlight at FutureGov Forum New Zealand being held Tuesday 28th May 2013 in Wellington.
---
Autor(en)/Author(s): Shahida Sweeney
Quelle/Source: futureGov, 29.01.2013
Bitte besuchen Sie/Please visit:
