The Ministry of Finance and Industry has launched a customer satisfaction survey in order to gauge its industrial customers' opinion about its various services including the electronically conducted transactions, said Jamal Nasser Lutah, assistant undersecretary for industrial affairs.
"We are interested to know our stakeholders' opinions and comments about our services in order to improve them on regular basis," said Jamal Naser Lootah. "The survey also concurs with the requirements of the e-Government project, as it aims to solicit the customers' feedback about the effect the electronic transactions have had on their business in terms of simplifying procedures and saving time and effort," Lutah said.
Lutah added that the aim is to analyse the stakeholders' feedback in order to improve the work procedures and reach a common ground that balances between their needs and our services.
Quelle: Keralanext, 23.03.2005
