Speaking at the International Telecommunications Union Regional Symposium on eGovernment and Internet Protocol, Mahmood Al Bastaki, Business Process Re-engineering Consultant with Dubai eGovernment, reviewed Dubai eGovernment's progress over the last three years "The key to quick migration to e-Services in Dubai has been provided by the centralised implementation of commonly used tools of e-Service and the decentralised implementation of various departments' core services," said Al Bastaki.
Currently more than 1500 e-services are being delivered by Dubai government departments through the e-government platform. Around 1200 of these e-Services are transactional services. 56 per cent of them are government-to-consumer, and 44 per cent are government-to-business. By comparison, Singapore provides just over 1600 e-services online.
The Dubai eGovernment administration, which only started life in 2001, has set itself a target of conducting 90 per cent of government services online, over the phone, or at kiosks by 2007.
The Dubai authorities have actively promoted existing e-government services with a series of targeted marketing campaigns, such as e-4all, e-Learn, e-Employee, and e-Citizen.
Quelle: Public Sector Technology & Management, 01.12.2004
