Saeed Abdullah Al Roken, Deputy Manager at the Department of Information Systems, said: 'The e-system will govern the way we issue certificates of origin and export permits and calculate the UAE's share in export agreements relating to trade with the European, USA and Canada markets.
'This marks an important step forward in the progress towards e-government. It saves our clients time and effort they can now file a request for certificate without having to visit the Ministry. Implementing the whole system will be carried out in two phases. The first phase, now complete, allows applications for certificates to be carried out electronically. The second phase is to fully implement the e-system across all operations, thus, allowing customers to receive certificate through the Internet.'
Maryam Rashid Al Baraiki, assistant programmer in MoFI's IT Department, said: 'The benefit of the e-system is that it enables clients to register and pay online for certificates of origin through the e-dirham system. They can also cancel applications through this system. Effectively, all document processing can be completed using the system.'
The e-government project uses the latest technology to boost customer service efficiency. The project is one of four initiatives launched by MoFI in order to increase the efficiency of government operations. The other projects include managing comprehensive quality programmes and performance budgeting, training the executive management and a high performance government programme.
Autor: Anne-Birte Stensgaard
Quelle: AME Info, 20.07.2004
