Dubai Electricity and Water Authority (Dewa) has launched its newest customer eServices through its website, and through smart phones and devices, which made it the first government body in the UAE to develop applications for all leading smart phones and devices.
Under Hadhreen, customers have the convenient option of benefiting from e-Services, mobile services, GreenBill, the ease of paying bills through 17 different channels and redressing complaints, if any.
"Adopting a balanced and effective electronic infrastructure is part of Dewa’s strategy of promoting the process of electronic transformation initiated by Dubai Government.
Dewa has made it a top priority to embrace the latest technological advances and introduce them to our electronic transactions, so they complement the goals set by Dubai's strategic plan to achieve sustainable development.
These technologies and solutions provide comfort and speed, enabling our customers to benefit from the services we offer.
Besides, they reduce operational costs, which will have a positive impact on Dewa’s way of doing business, and the speed and efficiency of the services we offer," said Saeed Mohammed Al Tayer, MD and CEO of Dewa.
"We took the initiative of introducing the latest services and smart solutions to suit our customers' needs and meet their demands in a proper and quick manner," said Marwan Bin Haider, Vice-President of IT and CIO at Dewa.
Dewa said its 'Hadhreen - At Your Service' initiative, launched in January, achieved great success in terms of enhancing the level of services, and speeding up the transactions of DEWA's partners and customers including from residential, commercial, industrial, and government sectors.
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Quelle/Source: Emirates 24/7, 01.09.2013
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