Dubai eGovernment has announced that the Dubai Department of Islamic Affairs and Charitable Activities (DICD) has become the 16th government department to join the AskDubai service, an initiative that facilitates interaction between the government and its public through a single point of contact. Through the AskDubai call centre, the public can initially enquire about prayer timings for any day or month, and in future will also be able to enquire about various services offered by DICD.
AskDubai is a unified, bilingual (Arabic/English) contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax. It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. AskDubai utilizes industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.
Salem Al Shair, eServices Director, Dubai eGovernment, said, “With DICD joining the AskDubai service, the public can have round-the-clock access to prayer timings for the day. We will extend our total support to DICD through our well-trained call centre agents who will efficiently respond to queries of callers.”
“The increasing adoption of the AskDubai service by government departments in Dubai is a reflection of the quality of our services and our relentless commitment to ease the lives of residents and businesses in the emirate,” he added.
Dr. Hamad Al Shaibani, General Director of Dubai Islamic Affairs and Charitable Activities Department, said, “We are keen on leveraging the robust platform of the AskDubai channel to benefit the people of Dubai who are seeking information on prayer timings and other Islam related topics. Although initially only the prayer timing service will be available through AskDubai, in the near future we will be offering a host of Islamic affairs-related services via this channel, which is known for the efficiency with which it handles customer queries.”
The government agencies that have joined the AskDubai service include Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Customs, Dubai Land Department, Dubai Chamber, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Department of Civil Aviation, Dubai Civil Defence, Awqaf and Minors Affairs Foundation (AMAF), Dubai Development Board, Dubai Public Prosecution, Dubai Civil Aviation, Dubai Autism Centre, Dubai Islamic Affairs & Charitable Activities Department and Dubai eGovernment.
Customers have multiple options to communicate with AskDubai, including calling 7000 40000, faxing 04-3303399, emailing Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! or Internet Chat with our dedicated call centre agents through the portal http://askdubai.dubai.ae.
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Quelle/Source: Middle East Events, 30.04.2008
