The e-tickets will be available for travel on public transport buses, the forthcoming Dubai Metro and water taxis.
Once the RTA's web portal is ready, it will offer online services for payment of traffic and parking fines, renewal of driving licences, car registration and a number of other e-services.
The RTA official said the signing of a three-year agreement to outsource its IT services was a major step to having a strong and secure information technology system.
"At the RTA, the IT department provides a variety of services to RTA users. Currently, the increase in demand for support services has led the IT Department to strategically outsource the Service Desk. This is one of Dubai Government department's unprecedented initiatives," he added.
According to the agreement the outsourcing company, Wipro, will be responsible for receiving users' requests (calls and e-mails) for IT services round-the-clock, and assigning a qualified support engineer for each request.
Autor(en)/Author(s): Ashfaq Ahmed
Quelle/Source: Gulf News, 28.09.2006
