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Sadhu Munda of Basia block in Gumla walks down just 100 m to the local pragya-kendra every Friday to collect the money that his son, working as an electrician in Ranchi, sends.

Saroj of the same village accompanies him to get the agro-met advisory bulletin issued by Birsa Agriculture University. For them and many others, computer is the new master that has effectively reduced their dependability on others for various services.

E-governance has come a long way to bring cheers to the common man.

However, implementation of e-services and the effectiveness have been affected by several factors like lack of skilled workers.

While the scheme has revolutionized banking services, railway and airline bookings, tax and bill payments and delivery of subsidy to beneficiaries in the remotest areas.

Monitoring MGNREGA scheme has been the most challenging project under e-governance.

While the task has been voluminous and involves punching of hundreds of pages of information on day-to-day basis for reasons best known to those responsible for maintaining the MIS data things have not been on the right track. Balram, an NREGA activist and Supreme Court-appointed advisor for monitoring erstwhile National Food for Work programme, said it was not failure of e-governance but misuse of the platform.

"The idea is noble to keep things transparent but end-users have learnt tricks to manipulate with figure as a result of which false figures are being uploaded creating confusion," he said, pointing out that information on website and ground reality remain starkly different.

Another biggest scheme on e-governance front has been the exercise to create the world's largest biometric pool in the form of Aadhaar number generation and liking it with different central schemes.

While NREGA payments and subsidy distribution have been linked to Aadhaar in four districts in Jharkhand on a pilot project basis

the system is encountering problems because of delay in mapping of bank accounts and NREGA job cards besides PDS cards against which subsidy is to be transferred.

Former NREGA commissioner Ajay Kumar Singh said such processes are half-way through and need diligent effort to knock out bottlenecks. "Apart from technological knowhow those dealing in these projects have to be committed to indentifying the shortcomings and also finding a solution in less time so that the service delivery becomes as improved as Railways and banking system," he said.

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Autor(en)/Author(s): Jaideep Deogharia

Quelle/Source: The Times of India, 06.05.2013

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