But looking at the number of cases the website has received until recently - and indeed the number of cases solved as yet - the whole thing appears distinctly unlike a success story.
According to officials of the National Informatics Centre (NIC) in Gurgaon, the portal has received no more than 288 complaints since its launch in 2010, out of which 269 cases remain pending with several departments. These figures don't just fly in the face of all the common notions of Haryana being an e-governance leader in the country, but also draw attention to how neither the citizenry nor the bureaucracy might be ready to accept the new shift towards technology.
The NIC official, who maintains the portal, also said that only 16 cases registered on harsamadhan.gov.in have been solved and disposed of as yet. "Out of a total of 288 cases, 269 haven't been solved. Sixteen cases have been solved and three needed no action," said the official.
The district administration also acknowledges the lack of competency on the part of authorities when it comes to mixing IT with governance, and continues to hold training camps for government officials in collaboration with the NIC. S K Joshi, an another city-based NIC representative, said training camps for government officials have just been concluded here. "We have been organizing training sessions to help the officials operating harsamadhan.gov.in in a better way," said Joshi.
However, it remains to be seen how efficient the training has been. But all the training can't help sort out the other end of the problem - getting the residents to use the site.
Deputy commissioner P C Meena, who is also head of Gurgaon's District IT Society, has made no bones about the troubles the ambitious e-governance project faces. "I reviewed this some time ago and found that officers were not able to handle it. Also, the public response was not good," Meena told TOI.
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Autor(en)/Author(s): Vineet Gill
Quelle/Source: The Times of India, 19.03.2012
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