The survey rates Delhi as the best e-governed state of the year, followed by Goa, Chhattisgarh, Tamil Nadu and Kerala. The survey was conducted across 20 states by CyberMedia's publication Dataquest, in association with research firm IDC India. The worst e-governed state was Jharkhand, followed by Gujarat and Haryana.
On citizens' votes, Delhi was on top, while the worst performing states in terms of user satisfaction of citizens were Jharkhand and Uttarakhand. The survey gathered inputs from IT officials, citizens and businesses. The overall ranking was calculated taking into account citizen and business satisfaction and e-readiness of states.
Citizens gave maximum marks to e-governance initiatives in the areas of education, income tax and transport services while they were the most dissatisfied with those in employment exchanges, the police and security, and judiciary. The maximum score that a state achieved in any parameter was Chhattisgarh for its education department. Delhi topped the list in police and security. India Inc voted Tamil Nadu as the 'best e-governed state,' with Chhattisgarh a close second.
Businesses in almost three-fourths of the respondent states are more satisfied than citizens with e-governance projects. This could be because businesses reaped benefits of applications like supplies and provisions, government tenders and contracts, and power generation and transmission. The first five players in 2007 were not to be seen in the top five states list of 2006. Assam sprang a surprise with the highest score in the passport services category for businesses while Delhi scored full marks in judiciary services.
The bottom five states based on overall business satisfaction were Uttarakhand, Madhya Pradesh, Jharkhand, Rajasthan and Gujarat.
Rajeev Chawla, former secretary, e-governance, has a different take: "This report contradicts the e-readiness report of Government of India, which shows Karnataka as No. 1. The environment — both political and bureaucratic — in supporting e-governance has remained consistently at a high level in the last 4-5 years."
---
Quelle/Source: The Times of India, 23.03.2008
