When citizens pay their bills at City Hall, they present a barcoded statement to the clerk. The clerk then scans the barcode and payment is automatically processed and allocated within the system. The problem is that, quite often, people either forget to bring in their statements or have one that is out of date. Now, they can be directed to the Kiosk, print out their bills and, at the same time, get answers to the questions they would normally need to ask a clerk. “With the installation of the Kiosk our citizens are now able to inform themselves of the status of their accounts in real-time and print their own bill statements. As a result our Treasurer’s office has become more efficient, and we have improved our customer service response rate,” says Mr. Magno.
Committed to maintaining state-of-the-art integrated software solutions, the City of Waltham implemented Govern’s Land Management system in 2001. Since then, they have kept up with the technologic trends and are now providing their citizens with real-time Internet access to their property and account information, through Govern.WEB, Govern’s web portal. In the upcoming months, Waltham plans to implement some of Govern’s other eGovernment solutions, giving their citizens the options of paying bills online and applying for permits, electronically. “Our mission is to bring City Government to the people.” said Mr. Magno, “Through Govern.WEB, our web-based Kiosk, and eventual implementation of Govern’s ePayment and ePermit solutions, we will be open for business twenty-four hours, seven days a week!”
Quelle: GIS user, 22.03.2005
