"Phase One of state and local e-government has essentially topped out as governments have largely exhausted cost efficiency and revenue-generating website solutions," said James Krouse, manager of state and local market analysis at INPUT. "Phase Two of e-government market development will be led with exploratory research initiatives that outline agency-by-agency process reviews, and develop comprehensive plans for integration and system consolidation. As governments complete plans and begin widespread integration and process improvement across agencies, services will increasingly be tied to new more fully interactive portals that will be automated for citizens," he added.
The report notes the obstacles facing the next phase of state and local e-government are significant and include budget constraints, difficulty in producing measurable ROI, and jurisdictional turf war where agencies must integrate operations. The combined factors will force slow and calculated expansion in the e-government market over the next two years but will provide a strong platform for rapid growth thereafter as challenges are overcome.
Quelle: Business Wire, 20.07.2004
