DMV has been testing the new service in Deschutes County since the beginning of the year. Many customers have sent positive messages about their experience.
"I was able to renew my vehicle and do a change of address in only a few minutes," wrote one customer. "I appreciate the time these online services save and the user-friendly format. Thank you very much."
"It was very nice and effective to be able to renew my tags via the Net," wrote another customer. "Thank you for saving me lots of time, and the time of the people at the local DMV office."
DMV offers two additional online services on its web site. Customers can submit a change of address online, and they can notify DMV of the sale of a vehicle.
"Online registration renewal is among the first e-government services created under the 'DMV from Home' strategy, one of our many efforts at regulatory streamlining," said Bruce Warner, Oregon Department of Transportation director. "It also is part of our effort to maintain good customer service in an era of tighter budgets with a smaller workforce."
Customers will know whether their vehicles are eligible for online registration renewals when they receive their renewal reminder from DMV in the mail.
However, vehicles subject to emissions testing -- for example, those in the Portland metropolitan area -- are not eligible for online renewal.
Customers in DEQ testing areas should take their renewal reminder to the DEQ testing station; DEQ can renew tags after the vehicle passes the test.
To use the secure Internet renewal system, customers will need to have their renewal reminder from DMV and a credit card handy when they go to www.OregonDMV.com. Customers cannot use the service before they receive their renewal reminder, which will state whether their vehicle is eligible for online renewal.
Quelle: Oregon Live, 01.04.2004
