According to the report, the military services spend more on outsourcing, but civilian agencies are catching up, more assertively experimenting with and adopting outsourcing under the Bush Administration's Management priority to hold sourcing competitions. "The new Department of Homeland Security is driving this increase with its utilization of outsourcing as a way to quickly ramp up to fulfill their mandate," states Shu. The report cites the example of the Transportation Security Administration which is already breaking new ground by outsourcing their entire IT infrastructure to Unisys in a deal potentially valued at more than $1 billion.
According to the report, Business Process Outsourcing (BPO) is the fastest growing type of outsourcing arrangement, growing at a rate of almost 19% over the five year forecast horizon. With BPO, an entire business process or function, such as claims processing or a call center, is provided by a private sector contractor. An example of this is the Department of Homeland Security seeking to outsource travel services, as well as retiree and annuitant payment and support services.
To download a summary of INPUT's Federal Outsourcing MarketView, go to http://fedoutsourcing.input.com.
Quelle: Business Wire